first impression- missed connections
You: first-time customer. Just opened the box.Me: Still don't know what you thought. Never asked.
Get in touchGet in touchWe collect and analyze customer feedback at the moments in the customer journey that are tied to customer behavior, in customers' own words — surfacing explanations behind your performance metrics, so your team knows exactly what to fix or double down on to improve LTV.
"You didn't include photos of all sweater colors so I was trying to look on TikTok but got distracted."
"The customer videos showing off the pans were super helpful!"
"LOVE my new eyeshadow palette, but I hate the new packaging! It's impossible to open, and I end up getting all the loose powder all over. Won't buy again."
…and every other moment that shapes LTV.
Every purchase, frustration, and delight shapes whether your customers stay or leave.
Most brands are capturing feedback with quarterly surveys, completely disconnected from performance behavior. That's a missed connection.
Hark has always been built to capture them.
Hark's AI agent builds your foundational moments, capturing feedback from the right customers at the right time — without you lifting a finger.
Connecting Shopify and Klaviyo is fast — no developers needed. Just reach out and we'll get you going.
cs@sendhark.com